Frequently Asked Questions

Do you offer free water testing?

Yes. We offer water testing to help identify common well water issues such as iron, sulfur, hardness, low pH, and other water quality concerns. Based on the results, we'll recommend a treatment solution designed specifically for your water.

What areas do you serve?

Russell Custom Water Systems proudly serves homeowners, businesses, farms, and municipalities throughout East Texas, including Nacogdoches and the surrounding communities.

What types of water problems do you treat?

We treat a wide range of water quality issues, including:

  • Iron staining

  • Sulfur (rotten egg odor)

  • Hard water

  • Acidic (low pH) water

  • Manganese

  • Tannins

  • Sediment

  • Bacteria

  • Poor taste and odor

  • Drinking water purification with reverse osmosis

Do you work on existing water treatment systems?

Yes. We service, repair, maintain, and rebuild many brands of water treatment equipment, even if it wasn't originally installed by us.

Do you install new water treatment systems?

Absolutely. We design and install custom water treatment systems for residential, commercial, agricultural, and municipal applications.

How do I know what type of system I need?

Every water supply is different. We begin with water testing and an evaluation of your water usage before recommending equipment. This ensures you receive the right solution rather than a one-size-fits-all system.

How often should my water treatment system be serviced?

Most systems should be inspected annually. Regular maintenance helps extend equipment life, maintain water quality, and prevent unexpected breakdowns.

Do you work on well water and city water?

Yes. We provide treatment solutions for both private well water and municipal water supplies.

Can you remove the rotten egg smell from my water?

Yes. Rotten egg odors are commonly caused by hydrogen sulfide gas or sulfur bacteria. We offer several proven treatment options depending on the source of the problem.

Can you remove iron stains?

Yes. Properly designed iron filtration systems can eliminate or greatly reduce orange and brown staining on fixtures, laundry, and appliances.

Do you install reverse osmosis drinking water systems?

Yes. Reverse osmosis systems produce high-quality drinking water by reducing many dissolved contaminants, improving both taste and clarity.

Do you install UV water purification systems?

Yes. UV systems help disinfect water by inactivating bacteria, viruses, and other microorganisms without adding chemicals.

Are you licensed?

Yes. Russell Custom Water Systems is licensed by the Texas Commission on Environmental Quality (TCEQ) to install and service water treatment systems in Texas.

Why choose Russell Custom Water Systems?

Our family has been helping East Texas customers solve water problems for over 40 years. We combine experience, professional licensing, quality equipment, and personalized service to provide reliable water treatment solutions that last.

How can I schedule service or request an estimate?

Simply contact us by phone or through the contact form on our website. We'll discuss your water concerns, answer your questions, and schedule a visit if needed.

Schedule a free consultation